At Retrograde Concept Store, we are proud to offer a hassle free return/exchange policy. If you are not 100% satisfied with your purchase from Retrograde Concept Store follow the steps below:
- Contact our customer service team via firstname.lastname@example.org.
- We will inform our courier to pick up the item from your doorstep within 2-4 working days (will vary on location).
- Let us know when the item has been picked up so we can issue your return coupon which is redeemable on our website for the price of the item that you returned. You can use that coupon to order the same item in a different size or just to order any other item you would like!
Please note that the following conditions must be met to return an item:
- An item may only be returned within 14 days from the date of purchase in the same form and condition it was supplied with.
- It must be in the original packing and the packaging must be retained in its original outlook without any alteration or damage to it.
- It must be unused
- It cannot be a SALE item (only exchanges in sizes for SALE items)
Retrograde Concept Store will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.